Request a CREDIT on your account for service failure

Service restoration in the wake of Hurricane Laura

We know how important your Suddenlink service is to you. Hurricane Laura caused significant damage across the Gulf Coast region that resulted in widespread service disruptions.

We appreciate your patience and we are offering a credit for the time that your Suddenlink service was not available after power was restored.

To request this credit, go to My Account, sign in with your Suddenlink username and password, and click “Request a Credit.”

Thanks for being a Suddenlink customer.


9 thoughts on “Request a CREDIT on your account for service failure

  1. Very interesting the way that Suddenlink worded that sentence…

    “We appreciate your patience and we are offering a credit for the time that your Suddenlink service was not available after power was restored.” So, they will not be offering any refund during the time power was off even though your home may have had power? And, who makes that determination? Suddenlink?!

  2. You won’t find it to get a credit, you can barely get some one to help you with the service when things go wrong since they are taken over by Altace, however you spell the new company! Find another cable company to go to! It is a total mess now! You will not get a credit for not having cable after the hurricane. I have basic cable and am paying over 100.00 dollars for channels I am suppose to get. Have call 6 times for help and have yet to get any help! Once hurricane is over they can come pick up there cable boxes that are sitting dormant that I am paying for and will turn the company over to the BBB, and the Consummer Advocate Agency! Not only me but in Louisisana and other states it has been so bad that, face book is covered with complaints about Suddenlink!

  3. If possible, please provide more info for this. I also could not find a “Request a Credit” on Suddenlink’s webpage. Thank you.

  4. Not interested in a credit for a week’s worth of outage due to a major hurricane hitting the area. Keep that money and invest it in improving services.

    I do have a question though, what has happened to NBCSN (Channel 43)? Will it come back?

    Thanks.

    • From what I can tell, NBC makes you subscribe to NBC Gold to view events on this channel. I always watch Tour de France and you have to pay $59 to watch it.

      • Well, dang! We used to get NBCSN as part of the regular package. I too enjoy watching the Tour de France, and all the horse racing that channel would carry. Thanks for the info.

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