The Natchitoches City Council officially recognized the crucial contributions of the city’s emergency dispatchers during its regular meeting on April 14 by adopting Resolution No. 029 of 2025, proclaiming April 13–19 as National Public Safety Telecommunicators Week.
Councilman Dale Nielsen introduced the proclamation, highlighting the essential role dispatchers play in ensuring the safety of citizens and first responders. “They are the single vital link for our police officers and firefighters,” he said, noting the professionalism, compassion, and technical skills telecommunicators demonstrate under often stressful conditions.
Mayor Ronnie Williams Jr. and council members unanimously approved the proclamation, emphasizing that the recognition goes beyond ceremonial. “These individuals are the first to hear the cries for help. They don’t just answer the phones—they are the calm in the chaos,” Williams said.
Chiefs of both the Natchitoches Police and Fire Departments echoed those sentiments. “Our telecommunicators are well-trained professionals who go above and beyond,” said Police Chief Nikeo Collins. He noted that dispatchers fielded more than 19,500 calls last year, including nearly 900 accident-related calls, many involving life-threatening injuries.
Collins also praised the team’s dedication to continuing education and compliance with changing laws, stating, “They are certified in CPR, attend regular trainings, and are constantly improving their skill sets.”
Fire Chief John Winn added, “They’re truly the first line of defense. We don’t get dispatched without them. They often don’t know how a situation ends, but they stay focused and professional throughout.”
