Kim Tolliver, Director of the NATCOM 911 Emergency Operations Center, is reminding the public to use the designated non-emergency phone number, 318-357-7850, for all non-urgent matters. This measure is crucial in helping emergency dispatchers keep the 911 lines open for true emergencies.

“Our emergency dispatchers must be available for life-threatening situations,” said Director Tolliver. “We ask the public to assist us by using the correct line when the situation does not require an emergency response.”

Examples of non-emergency calls include:
Complaint Calls
Stranded Motorists
Lost or found property
Requests for information
Reporting incidents that do not pose an immediate emergency or threat

Anyone experiencing a life-threatening emergency or requiring immediate police, fire, or medical assistance should continue to dial 911 without hesitation.

NATCOM appreciates the community’s cooperation in ensuring that emergency services remain fast and efficient for those in urgent need.