The Quality Texas Foundation, the number one producer of National Baldrige Recipients, has selected Natchitoches Regional Medical Center for its highest recognition – the Governor’s Award for Performance Excellence.
The story of Natchitoches Regional Medical Center (NRMC) began in 1956, when the people of Natchitoches Parish in north
central Louisiana passed a special property tax to build
a hospital. Because of their relentless determination over 6 decades, NRMC is the largest rural medical center in the state serving three parishes.
Today, NRMC is a 232-bed integrated network comprised of its 96- bed acute care hospital and medical staff of 100 members, a 112 bed freestanding senior living center, and a 24 bed assisted living along with 17 health-related clinics and facilities.
The journey to transform NRMC from a good hospital into a great one began six years ago when the organization established
a formal vision of excellence. They set as their top goal to one day become an organization worthy of the Baldrige National
“By following the Baldrige framework, we found our ground game,” explained Kirk Soileau, CEO. “And today, we are humbled to receive the Texas Award for Performance Excellence. This is a great honor. “
Early on, we realized that to become a high reliability organization, we needed everyone on board, so we began to train our leaders, engage our associates, and share our vision of excellence with
our community. We committed to learn all that we possibly could from the best practices of great organizations. That’s how our transformation began.”
Today, NRMC is listed as one of the nation’s TOP 100 SafeCare Hospitals for 2019; this is the 3rd distinction in the past four (4) years. In addition, NRMC received the Louisiana Performance Excellence Award – Level 2 – for 2018; the American Nurses
Credentialing Center’s Pathway to Excellence designation; The
Louisiana Rural Health Association’s recognition for “Excellence in Financial Strength” and “Excellence in Outcomes”; the Joint Commission named NRMC as a Pioneer in Quality; and the Franklin Trust Ratings designated NRMC as a 2018 Top 10 hospital nationally for its financial strength and efficiency.
Additionally, the hospital’s sound financial practices have led to its sustainability, and NRMC now serves as an economic cornerstone of the region. NRMC provides over 750 jobs, makes a
$151 million impact on the local economy, and generates $33 million in wages and benefits.
“It is a privilege to be a part of the NRMC team. They are true champions, ‘inspiring excellence everyday,” explained Soileau.
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