CP-TEL Service interrupted – UPDATE

UPDATE: From CP-TEL social media page:

Update (6:42 PM on 12/17/19): A large number of customers in Campti/Black Lake/Creston area should start seeing their service restored as of this update. If not, please reboot your router for it to potentially recognize the changes that have been implemented to restore service. If this doesn’t resolve the issue please continue to comment on this post with what services are down and what area you are located in. Our internal phones are back up and working so you can also reach us now at 352-0006 to report ongoing issues.

Update (4:41pm on 12/17/19): We’re up to 80-85% of customers with service restored. We’re aware that many of you are still without service. We have a team, both internal employees and external, continuing to work around the clock to get all customers back up and running. Our own internal phones are still down at our main office. Please comment here if you are still without service. Please provide what specific services are still out (Phone/Internet/TV) and your location.

Update (8:06 AM on 12/17/19): Still working on lingering internet issues but a large number of customers (70-75%) should see their internet service back up at this time. We still have a large portion without phone service.

Update (6:38 AM on 12/17/19): We’re aware that a large number of customers are still without service, especially in the Campti and Black Lake area. We are still working on an IP issue to resolve this. Our internal phones are still inoperable at this time.

Update (2:46 AM on 12/17/19): Most customers should see internet service restored as of this update. If not, please reboot your router and if after doing so your service is down, let us know. We know this outage was impactful to a lot of customers and we sincerely apologize. Thanks to our network team for working through the night to get most back up and running.

Update (7:59 PM on 12/16/19): Earlier today a power issue is believed to have caused some of our network equipment to go down. Upon coming back up, the equipment lost provisioning and configuration. The network team is working on restoring the equipment but this unfortunately is not a quick process. They will be working continuously until everything has been restored and there is no firm ETA to provide at this very moment.

Update (3:32 PM on 12/16/19): Some progress has been made on repairing the network outage. Some customers are starting to see their internet service restored but a large number of customers will still be impacted by the outage. Please hang in there. We know how frustrating this outage has been for all of you but please understand we are all working to get you all back up and running.


According to the CP-TEL social media page, their internet and telephone services offered by CP-Tel are currently down.

Many local businesses and service providers are reporting that their offices are OPEN, just no internet and phone services due to this interruption.

CP-TEL is working to resolve the issues.