In response to the Governor of Louisiana’s Stay at Home Order, Engage Federal Credit Union will remain open for business. Financial Institutions are considered an essential business to the community and will continue to be here to serve you. The safety of our staff members, their families, and the members we serve is very important to us. We will continue to follow all safety rules put in place and do our part to help stop the spread of the virus.

We have received feedback from our members, and we know there are real concerns about fraud attempts related to the COVID-19. The job of a fraudster is to deceive others and take advantage for personal gain. They are opportunistic; they will find anything to take advantage of including fear, anxiety and the unknown surrounding coronavirus. They come in many forms; phone, text, emails, websites, and even mail or faxes.

Email and phone scams have been reported where scammers are phishing for personal information by impersonating health officials. Reports of requests for donations to help fund emergency plans have also been seen. Emails are also spreading false information that the virus is in the emailer’s area and they need to click on the link and enter personal information to read more. Below you will find a partial list of known scams:

Treatment scams- Scammers offer to sell fake cures, vaccines and advice on unproven treatments for COVID-19.

Supply scams- Scammers create fake shops, websites, social media accounts and email addresses claiming to sell medical supplies currently in high demand, such as surgical masks.

Provider scams- Scammers contact people by phone and email, pretending to be doctors and hospitals that have treated a friend or a relative for COVID-19 and demand payment for treatment.

Charity scams- Scammers are soliciting donations for individuals, groups and area affected by the virus.

Phishing scams- Scammers posing as national and global health authorities, including the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC), send phishing emails designed to trick recipients into downloading malware or providing personal identifying and financial information.

App scams- Scammers create and manipulate mobile apps designed to track to spread of COVID-19 to insert malware that will compromise user devices and personal information.

We encourage you to manage your money from home, and we offer a full range of banking solutions that are available 24/7. For members not signed up for digital banking, please contact us at 318-238-7762. To apply for a loan from the comfort of your home please visit our website at http://www.engagefcu.org.

We understand this is a difficult time for everyone but be assured that Engage FCU will be here for your continued service. We sincerely hope this situation will pass quickly, but until that time your safety and the safety of our staff will be our top priority.