Service restoration in the wake of Hurricane Laura

We understand how important your Suddenlink service is to keeping you connected, especially since so many of us are home due to COVID-19. Unfortunately, Hurricane Laura caused significant damage across the Gulf Coast region that resulted in widespread service disruptions.
To safely restore your service, our crews must coordinate with the power company to ensure live wires are removed prior to being able to complete repairs to our network.

Our restoration crews are working around the clock, and we appreciate your patience.

If your power is restored, but you are without your Suddenlink service, it could be because:

• You may need to restart your equipment.
o Unplug your equipment from its power source.
o Wait 30 seconds.
o Plug your equipment back into the power source.
• The power company has not yet restored the power source that feeds the Suddenlink signal in your area.
• Your connection was damaged or cut by a downed tree, utility pole, or even inadvertently by the power company or third parties during storm clean up.

You can check to see the status of any known outages in your area here and sign in with your Suddenlink ID and password.

Thanks for your patience as we work to bring everyone back online.