Pinnacle brings customer focus to Natchitoches store

It’s all about the location and the people for Anita Martin, the lead customer care representative for Pinnacle Propane in the state.

Anita moved to Natchitoches from Southern Mississippi 12 years ago and fell in love.

“It’s a really nice place to live and work,” she said. “There’s always something to do and the people are the best. I just love my job.”

Working in the propane industry for the past 5 years, Anita will celebrate 2 years with Pinnacle in November. She feels Pinnacle really stands out from other companies because it’s very safety and customer oriented.

A leading Propane provider in the USA, Pinnacle delivers Propane gas for homes and businesses. The company proudly serves its valued customers in Arizona, Arkansas, Illinois, Kansas, Louisiana, Missouri, New Mexico, Oklahoma, and Texas. The company’s focus is on customer experience and satisfaction, innovation, and safety, which forms the foundation of its success.

Anita loves getting to know her customers. She even knows most of their names. With one office in Jonesville, Winnfield, and one in Natchitoches, Pinnacle can service even more customers. The service area reaches from Sabine to Winn Parish and from Red River down to Grant Parish.

Last year Pinnacle supplied vendors with propane for cooking during the Natchitoches Christmas Festival and they plan to do so again.

“In other areas, Pinnacle is very involved in the community,” explained Anita. “We’re looking forward to jumping in and becoming more engaged with the Natchitoches community.”

In an effort to create a more efficient delivery process, Pinnacle instituted a routing system. It’s different from what some customers are used to, but Anita said the new system means they’ll be able to bring gas to more people.

Pinnacle offers 3 Price Protection Plans:

  • Propane Budget Pay Fixed-Price Agreement- A consistent monthly payment at an affordable price, making it easier to budget.
  • Lock-in Residential Agreement- Pay a small deposit in advance to lock in your special rate.
  • Pre-Buy Residential Agreement- Purchase 12 months of propane in advance and receive an exclusive price per gallon.

The Pinnacle office in Natchitoches, located at 147 Blanchard Rd., is open Monday-Friday from 8 am – 5 pm (closed 12-1 for lunch). Order online without the hassle of calling your service center or paying a bill safely and easily through pinnaclepropane.com. Customers are always welcome to call their local office to handle business or stop in for a visit. Call the Natchitoches office at 318-354-4434. When the office isn’t open, customers can leave a voicemail over the weekend and receive a return call.