When Should I Dial ‘911’


You should only dial ‘911’ in an EMERGENCY.

An EMERGENCY is any situation that requires immediate assistance from the police department, fire department, or ambulance service. Here are some examples:
• A Fire
• A Crime, especially if in progress
• A Car Crash, especially if someone is injured
• A Medical Emergency which requires immediate medical attention

When you dial ‘911’, be prepared to answer the dispatcher’s or call-taker’s questions, which may include:
• The location of the emergency, including street address
• The phone number you are calling from
• The nature of the emergency
• Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experience by a person having a medical emergency.

*Remember, the dispatcher’s or call-taker’s questions are extremely important so that the right kind of help can get to you quickly. Be prepared to follow the instructions of the dispatcher or call-taker and DO NOT hang up until the dispatcher or call-taker instructs you to do so.*

If you dial ‘911’ by mistake, or if a child in your home dials ‘911’ when no emergency exists, do not hang-up because your call will result in an emergency response. Instead, simply explain to the dispatcher or call-taker exactly what happened.

You may call the Natchitoches Police Department directly to report a NON-EMERGENCY or a situation that DOES NOT require immediate assistance from the police department.
• CALL: 352-8101 for a NON-EMERGENCY

By following these simple guidelines you will ensure that your emergency or non-emergency is immediately taken and that the proper first responders are dispatched to your location. The Natchitoches Police Department remains committed to providing all citizens of the City of Natchitoches the best emergency service.

Micky Dove Release Date: July 22, 2015
Chief of Police
Natchitoches Police Department